Privacy Policy

At Oruga World Preschool & Daycare, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://orugaworld.com/, use our services, or communicate with us through WhatsApp or other channels.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Enroll your child in our programs
• Communicate with us via email, phone, or WhatsApp
• Subscribe to our newsletter
• Participate in events or activities

Personal information may include:

• Parent/Guardian name
• Email address
• Phone number
• Address (for enrollment purposes)
• Child's name, age, and date of birth
• Medical information (allergies, special needs)
• Emergency contact information
• Payment information (processed securely)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers

1.3 WhatsApp Communication Data

When you communicate with us via WhatsApp Business API, we may collect:

• Your phone number
• Message content and attachments
• Conversation timestamps
• Profile information you share

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services: Process enrollments, schedule tours, manage admissions
• To communicate with you: Respond to inquiries, send important updates, reminders, and notifications
• To improve our services: Understand how our website and services are used to enhance user experience
• To send marketing communications: With your consent, send newsletters, event invitations, and promotional materials
• For safety and security: Protect the safety of children in our care
• To comply with legal obligations: Meet regulatory requirements and legal requests
• WhatsApp communication: Send appointment reminders, event updates, admission information, and respond to queries

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• WhatsApp Business API providers
• Payment processing
• Analytics and data analysis

These providers are contractually obligated to protect your data and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and safety
• Child protection obligations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

• Unauthorized access
• Disclosure or alteration
• Destruction or loss

Our security measures include:

• SSL/TLS encryption for data transmission
• Secure password-protected databases
• Regular security audits
• Limited access to personal data (only authorized staff)
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

You have the right to access, update, or correct your personal information at any time. Contact us to request changes.

5.2 Data Deletion

You may request deletion of your personal information, subject to legal and operational requirements (e.g., enrollment records).

5.3 Opt-Out of Marketing

You can opt-out of receiving marketing emails by:

• Clicking the "Unsubscribe" link in our emails
• Contacting us directly
• Updating your preferences

5.4 WhatsApp Opt-Out

You can stop receiving WhatsApp messages by:

• Replying "STOP" to our WhatsApp messages
• Blocking our WhatsApp Business account
• Contacting us to remove you from the list

5.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Children's Privacy

Our services are directed to parents and guardians. We do not knowingly collect personal information directly from children under 13 without parental consent. When we collect information about children (e.g., for enrollment), it is provided by parents/guardians.

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Track ad campaigns and social media interactions
• Preference Cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. WhatsApp Business API

We use WhatsApp Business API to communicate with parents and guardians. By providing your phone number and consenting to WhatsApp communication:

• You agree to receive messages from Oruga World via WhatsApp
• Your data is processed in accordance with WhatsApp's privacy policy
• You can opt-out at any time
• We do not share your WhatsApp data with unauthorized parties

WhatsApp messages may include:

• Admission updates and reminders
• Event notifications
• School announcements
• Appointment confirmations
• Customer support responses

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Typical retention periods:

• Enrollment records: 7 years after graduation (legal requirement)
• Marketing communications: Until you opt-out or request deletion
• Website analytics: 24-26 months
• WhatsApp conversations: 1 year or as required by law

11. International Data Transfers

Your information may be transferred to and processed in locations outside India where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we will notify you via:

• Email notification
• Website banner
• WhatsApp message

13. Your Consent

By using our website, enrolling your child, or communicating with us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

14. Contact Us

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

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This Privacy Policy is designed to comply with Indian data protection laws, GDPR principles, and WhatsApp Business API requirements. We are committed to protecting your privacy and handling your data responsibly.